# 14

What is Threads? 🧵 | Use social media to research your market 📲 | How to reply to customers in seconds 💬

❤️ What We Liked

Market research is crucial. It allows businesses to understand what their customers want and why they want it. A few weeks ago, Sprout Social shared this article, listing 8 ways brands can utilise social media for market research. 🧐 

Give it a read and let us know if you'll implement any new social media strategies to better understand your customers! 📲

📌 What We Saved

This week's hack will save you SO MUCH time responding to customer questions!

In this quick reel, Social and Staple share how to set up your 'quick replies' for Instagram DMs. This hack allows you to simply type a keyword in, then your pre-saved message will pop up to send! 🏆💬

📮 What We Shared

Over the weekend, you may have found yourself (constantly) thinking...'what on earth is Threads?' and 'why is everyone talking about it?' 🤨

Great questions! Well, 'Threads' is Meta's attempt to replicate the Twitter experience in a new app! But, you can transfer all of your Instagram followers across to it. If you're fascinated or confused by this addition to the app store, Social Media Today wrote this fantastic article sharing everything you need to know!

So, will it be the Twitter killer? 💀
Another great question, but one we can't answer yet! 🤭 Stay tuned.